Cancellation & Refund Policy
Refund policy
We recommend you measure your pet before making any purchases that need body measurements to be exact.
If you have any questions, please feel free to contact us.
We take every step to ensure all information needed for you to make an informed purchase is available on our website, however, in case you feel you need additional information before making a purchase contact us at
In case of exchange of the product purchased,
- Please email us within 3 days of receiving the product on petcoutureofficial@gmail.com
- Please mention your Order ID number. We will send you an acknowledgement email
- Please send back the item to be exchanged within 7 days of receipt of our email.
- We cannot accept returns for items that are not received by us within 7 days of receipt of the exchange identification number by the recipients under any circumstances
- Once we receive the item back, we will send you an acknowledgement via email, and subsequently, call you to discuss the items you wish to take in lieu of the returned product/s.
Please do note: We do not give refunds, and refunds are in the form of product/size exchanges only.
Items eligible for exchange need to be in their original condition, brand new, unused/unworn, with all tags and packaging attached, free of odours or stains, pet hair, unwashed and in resaleable condition.
If the purchase price of goods chosen of the returned goods is less than that of the returned goods no refund will be given, and if the goods chosen instead of the returned goods exceed that of the returned goods the difference will be borne by the purchaser.
To avoid doubt, no refunds will be given for goods purchased from us. Customer is responsible for original and returns shipping costs on exchanged items.
We do not reimburse shipping charges. The shipping charge for the exchanged product must be incurred by the customer (both whilst sending back to us as well as when we send the exchanged item to you).
Pet Couture is not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.
We are constantly thriving on providing you with the best in quality.
We will not be able to accept returns and exchanges on customized orders made by us so please provide accurate measurements in inches for a perfect fit.
We also do not accept any returns or exchanges on clearance/sale items.
Also, returns will be accepted if the product defects from our end it will be replaced or the purchaser can select any other product with the same price range and no extra shipping charges will be applied on the returns of defect piece, and we will bear the cost for the same
These items are considered a final sale and cannot be exchanged for any reason. We apologise for the inconvenience.
We strive to provide you with excellent customer service. Thank you for shopping with us!
Cancellations by you:
In case of requests for order cancellations, we offer you a time period of 24 hours from the time you place an order, for any change in mind. However, we will not be able to cancel orders that have already been processed.Cancellations by us:
Pet Couture has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information.We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Please Note: All prices are quoted in INR and, where appropriate, are inclusive of tax (GST) but exclusive of delivery charges. Delivery charges are applied once you reach the checkout stage.